Service Delivery Policy

1 Overview & Scope

This Service Delivery Policy outlines the delivery mechanisms, timeframes, and technical specifications governing the provision of educational services on the CPE IFRAC LMS platform (cpe.ifrac.com.my), wholly owned and managed by IFRAC SDN. BHD. (Company Registration No. 202201008711 / 1454408-X) (“Company”, “we”, “us”, or “our”).

2 Delivery of On-Demand Self-Paced Courses

When you enroll in an on-demand course:

• Automated Provisioning: The LMS backend automatically pairs your user identity with the enrolled syllabus immediately upon successful transaction settlement via ToyyibPay (FPX) or CommercePay (Credit/Debit Card).
• Access Location: The course is instantly listed under the “My Courses” section of your personal Student Dashboard (cpe.ifrac.com.my/dashboard).
• Access Duration: Students receive continuous 24/7 on-demand digital access, allowing you to stream high-definition instructional video lectures, download course slide decks, and take evaluation quizzes at your own pace.

3 Delivery of Live Interactive Webinars & Seminars

For live seminars and scheduled webinars:

• Immediate Confirmation: An official confirmation email containing the scheduled date, start time, speaker profiles, and agenda is dispatched to your registered email address within minutes of payment.
• Access Location: The enrolled webinar is instantly listed under the “My Courses” section of your personal Student Dashboard (cpe.ifrac.com.my/dashboard), where you can view your scheduled session date and access the integrated live webinar room on the event day.
• In-Browser Live Classroom: On the scheduled session date, students join the live webinar directly within their browser through our integrated Zoom meeting portal on the Learn page. No external client installation is required.
• Pre-Session Entry: The live classroom waiting room opens fifteen (15) minutes prior to the scheduled start time to allow participants to test their audio and video connectivity.
• Automated Attendance Verification: The LMS automatically logs your active engagement and attendance duration to verify regulatory CPE accreditation criteria.

4 Delivery of Official CPE Certificates

Upon fulfilling all course prerequisites (completing curriculum modules, attaining passing score on quizzes, and/or logging verified live webinar attendance):

• Your personalized, high-resolution accredited Continuing Professional Education (CPE) Certificate is generated electronically in real time.
• You may view, download, and print your digital certificate in PDF format directly from your Student Dashboard under the “Certificates” tab.
• Each certificate includes a tamper-proof cryptographic verification code and direct URL verifiable by accreditation authorities, employers, and audit bodies.

5 Technical Requirements for Digital Delivery

To ensure seamless and uninterrupted digital delivery of your educational materials, participants should ensure their devices meet the following minimum specifications: